Roehm's Day Spa

Reviews (66 on Google)

• A

  Anna Klein3 years ago

  Let me begin by saying that everyone was nice and the spa looked well put together. My husband bought me a total body renewal package for $307. It included an hour facial, spa pedicure, manicure, an hour massage, and lunch. The facial felt nice, but it just seemed to be like a glorified face wash. It didn’t include an exfoliation or extraction when I specifically listed my concern was black heads. Again, it felt nice, but was lackluster. I feel like my skin looked no better than when I do my home routine. Secondly, I’ve never been to a spa that doesn’t have massage chairs and spa baths connected directly to the waterline. This spa pedicure looked like a foot bath you could purchase from Bed, Bath, & Beyond. My toenails were nicely painted and cuticles trimmed, but I have had more thorough cleanings elsewhere. My big toes still have callouses on them. They were hardly smoothed and my legs and feet not massaged whatsoever. I can do more thorough smoothing spa pedicure in my own home. The manicure was good and attention to detail was immaculate, except she forgot to do the included paraffin wax until after my nails were painted; we tried drying them thoroughly under the dryer before doing the wax dip, but they still weren’t fully dry and a few nails smudged (I should’ve spoken up before she started polishing my nails, but I don’t get many manicures so I wasn’t sure of the process). The massage was okay. The masseuse did some rotational moves on my arms and legs and said something along the lines of, “Okay, there it is,” and honestly, nothing happened. There is absolutely no way these combined services were worth $347 after tipping. I feel bad leaving this review because everyone was nice, but the overall experience was a huge let down.

• A

  Amber Kenton2 years ago

  UPDATE: the owner contacted me and made this right. They gave me a complimentary massage and she was fantastic. It feels like today most company’s apologize and say too bad so sad. It was really refreshing and appreciated that they offered the mak it right. I am very disappointed in the service I received today. When I walked in for my 10am appointment , I was told the massage therapist was not in but would be arriving in a few minutes. It was that moment I knew I was going to be stood up due to it being past my appointment time but I waited . While I understand life happens, I was assured she was spoken to that morning and was aware of our appointment. Then, they called her right in front of me and told me that she , didn’t know about the appointment. I was offered to wait an hour for her to come in to serve me. I told them no thank you and told them not to charge me and left. I will not be returning to this place again. They wasted my time and my gas to get there.

• M

  Michelle Smith3 years ago

  What a beautiful day spent with my daughter and her girls! They pampered us and gave us such special treatment as we prepared for my daughters wedding day. We had the best massages and a mani pedi which included paraffin dipping of our hands and feet. It was an amazing experience and they were so accommodating to our needs! Thank you ladies! Definitely will be back and highly recommended!

• C

  Carrie moran2 years ago

  The atmosphere is amazing everything is nice and clean. The owner and staff are amazing! I had a facial, dermal planing , red light therapy and a manicure. I highly recommend their services . If you want a peaceful , relaxing experience with great customer service this is the place to go!

• L

  Lindsey Richardson5 years ago

  I chose this place because it was available for the day we wanted (even though the same service was quite a bit cheaper at nearby locations). The location is good and the salon is clean and nice but I give this business a 1 star because of the owner and the way things are run. If I could rate the massage therapists separately that number would be different. My husband and I arrived 15 minutes early for our couples massage, filled out their paperwork and waited for our scheduled time to start. One of the massage therapists came out and talked to us and said the other one was running behind and it should be just a couple minutes. More time passed by and the owner showed up. She was nice to us, but so very rude and belittling to her staff. The first thing she says to the receptionist in a condescending tone is that 'She doesn't care about that'. She continued to talk to her this way the entire time we waited. She also talked about her own staff saying 'they were selfish' and when the receptionist told her she prepped some pedicure bowls she said, 'well... tell them to say thank you'. DEFINITELY not appreciative of her staff at all. This kind of business should not be at the front desk where customers are waiting. It made us VERY uncomfortable and my husband mentioned being in the middle of all the stress while trying to have a spa day. We sat there for a long time and the only explanation we got was 'its going to be a few minutes' every time. At some point during the wait, the original massage therapist who was supposed to be with us left for the day. We didn't get called back until an HOUR after we arrived. This is COMPLETELY unacceptable for a business to run this way. Thankfully we didn't have anywhere to be, I would have been pretty upset if I had made the other appointments I originally planned. The massages themselves were good. Not the best I've had but they were thorough. I would ask for more back work next time. I didn't even check to see if we got our full time there. I didn't get hot towels but my husband did. He also came back with a swollen burn on his neck from her nail. We did not complain the entire time or say anything when we checked out. When we came out the owner was gone. The receptionist said she would try to get us a good discount on a return service and my husband asked if they could do anything today and she said no, the owner has to approve it, but she had our number and would call us. When she ran my card she did not disclose a card fee which was another nearly $7. They really should be telling people that before they even come in. They also take your card information over the phone so they can charge you if you are a no show. I think this owner is greedy from the way things are run and the things I saw and heard. I also waited a week to complete my review to see if they redeemed themselves, but I haven't heard a word. It's too bad the owner is the way she is because there are so many nice professionals working there that made us feel welcome. I would not return.

Showing the 5 reviews Google marks as most relevant, of 66. Read all on Google.

Location

2800 E Grand River Ave A, Lansing, MI 48912, USA Get directions